Welcome to the FAQ center of ltomega.shop! We provide you with a series of FAQs about products such as watches, watch straps, watch storage boxes, and the shopping process. If you encounter any problems during the shopping process, or have any questions about our services, please refer to the following FAQs, I hope to help you.
- Product-related questions
How to choose the right watch size?
A: It is very important to choose the right watch size to ensure comfortable wearing. You can use a soft ruler to measure the circumference of your wrist, and then choose the appropriate dial diameter and strap length according to our size.
How is the waterproof performance of the watch?
A: The waterproof performance of the watch varies from model to model. Please read the waterproof rating in the product description carefully before purchasing, and follow the instructions for use to avoid damage caused by improper use.
What are the options for strap materials?
A: We offer straps in a variety of materials, including stainless steel, leather, silicone, etc. Each material has its own unique touch and durability, and you can choose according to your personal preferences and wearing occasions.
What is the purpose of the watch storage box?
A: Watch storage boxes are used to store and protect watches from scratches and dust. Our storage boxes are beautifully designed and easy to carry, making them ideal for watch collectors. - Shopping process related questions
How to register an account?
A: Click the “Register” button on the homepage of the website, fill in the relevant information and submit. After registration, you can enjoy more member privileges, such as points accumulation, order tracking, etc.
What are the payment methods?
A: We support a variety of payment methods, including credit cards, debit cards, PayPal, etc. Please select your preferred payment method on the payment page and follow the prompts to complete the payment process.
How long does it take to ship the order?
A: The order processing time is usually 2 working days, after which we will arrange the shipment as soon as possible. The specific delivery time may vary depending on inventory conditions and logistics efficiency.
How to check the order status?
A: After logging in to your account, you can check the order status on the “My Order” page. If you have any questions, you can also contact our customer service team for more information. - After-sales service related questions
What is the return and exchange policy?
A: We provide 7 days of free return and exchange service. If you are not satisfied with the product or find quality problems, please contact us within 7 days after receiving the product and follow the return and exchange process.
How to apply for after-sales repair?
A: If your watch or strap has quality problems, please contact our customer service team and provide proof of purchase and fault description. We will provide you with professional repair services or solutions.
How to get invoices and warranty cards?
A: The invoice will be sent with the product. The warranty card is usually included in the product packaging or can be downloaded on our website. Please keep these documents properly so that you can enjoy after-sales service. - Other FAQs
How to contact customer service?
A: You can contact our customer service team through our email or phone. Our customer service staff will be happy to help you.
How to become a member and enjoy member privileges?
A: After registering an account, you become our member. As the number of shopping increases, your membership level will be upgraded and you will enjoy more member privileges and benefits.
I hope the above FAQs can help you. If you have other questions or need further help, please feel free to contact our customer service team. We will serve you wholeheartedly!